This story first appeared as an exclusive in the September Orange Rag
A secure online portal for the residential property market has been developed as a result of a three-way collaboration between Fusion IT, Thomson Reuters Elite and the UK’s largest high street law firm, McMillan Williams (MW) Solicitors.
The portal dramatically reduces time spent on the conveyancing process for both the client and the firm and means that client no longer have to come into MW’s office to complete the on boarding process. Fusion has made a significant investment into the project, which was developed over the course of 18 months and works “seamlessly” with TRE’s case management system MatterSphere.
MW’s director and chief information officer David Fazakerley said that while other online portals allowed buyers to scan in documents, they were unable to enjoy the same trusting relationship that qualified, local, solicitors were able to establish with clients.
However, gathering identification documents and other confidential data is often a difficult and lengthy process. Not only does the purchaser have to bring documents into the office in person, the potential for inaccuracies exists if information is typed in incorrectly.
The new system enables clients to key in everything they have to provide in their own time, without needing to come into the branch. Fazakerley said: “From a business point of view, this has dramatically reduced the time spent logging client details to the system, in addition to being completely secure and accurate. What once took two weeks to complete now takes just two hours.”
He adds: “The portal integrates with the entire conveyancing process, enabling us to offer the latest technology while retaining the quality of service a qualified solicitor brings. It’s a revolutionary development among high street law firms and without doubt, the best IT project I have worked on in the six years I have been at MW Solicitors.”
Jamie Watson, managing director of Fusion IT, commented: “As the biggest MatterSphere consultancy practice outside of Thomas Reuters Elite, we were able to develop a bespoke solution for MW Solicitors that enabled them to enhance their client offering while reducing the amount of business hours spent inputting data.”
Patrick Hurley, vice president, customer advocacy for Thomson Reuters Elite, described the project as “a perfect trifecta of collaboration between our teams. MW Solicitors has always sought to use our solutions in new and innovative ways, and we are thrilled to have Fusion IT as a certified Implementation Partner for 3E MatterSphere helping them achieve such ground- breaking success.”
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