Insurance claims management service Trinity Claims – part of TrinityM Limited – has chosen the Lexis Visualfiles case and matter management system, to fit into its versatile and responsive claims handling operation based in Tonbridge, Kent.
This is the second time the directors at TrinityM have chosen Visualfiles from LexisNexis Enterprise Solutions to automate and streamline case management. They previously selected Visualfiles when they formed the successful motor claims company SIMS, bought by AXA in 2009.
Tony Peppard, Managing Director at TrinityM, said “By using modern systems, Trinity Claims’ case handlers can concentrate on delivering world class customer service to our clients’ policyholders whilst the software takes care of all of the mundane and repetitive tasks. This makes perfect business sense to us. Excellent management information is a key differentiator in this market and Visualfiles is an important part of our toolset and contributes towards the professional and cost-efficient service we provide.”
Neil Hopkinson, Finance Director at TrinityM added “It is key that we can streamline and automate as many of our business processes as possible. This helps us ensure that claims are handled as efficiently as possible and allows the case manager to ensure that the end results are fair for everybody, and costs are controlled so that premium rates are protected. Visualfiles allows us to do just this and our successful relationship extends back over several years.”