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Two UK Elite 3E sites to go live

We're hearing reports that two Elite 3E sites in the UK will shortly be going live. The firms are DWF, who selected 3E in June 2007, with Irwin Mitchell (selected 3E in October 2007) expected to follow later this summer.

12 replies on “Two UK Elite 3E sites to go live”

2 years from contract to live is hardly anything to boast about Charles…….
If it happens ! We’re hearing more about further delays than about go lives actually happening. Masters of spin !
I cannot for the life of me fathom out how they are actually getting away with it. A UK developer would be getting publicly torn apart.

I have to agree with the previous post. In this day and age to allow big ticket projects like those wait so long for implementation is not good at all. I wonder if the Firms that are going live would have made the same spending decisions now that they did then knowing that the implementation would be 2 years off.

Utter tosh, clearly the previous posters are without a clue or deliberately stirring it (again!)
An implementation of an established/mainstream PMS might be done in under three months for a very small firm, and in six months for a mid-sized firm six months. For a firm the size of IM, eighteen months to two years would be entirely reasonable for *any* large PMS vendor, let alone for a new product like 3E.
Given where 3E was at the time they signed (i.e. no live customers), two years is pretty good going. I do say 'If', as we've yet to hear that the deed has been done!
I very much doubt a firm the size of IM went in to this with rose tinted spectacles expecting it would all be over by Christmas.

Does anyone know if it is true that A&O have pushed back going loive again until end of the year rather than go in May as previously stated?

A&O – still going live in May – they're just not saying which year. Seriously those other comments about the time IM may or may not be taking to go live, its a big firm, they've had office moves, they've had floods, not an unreasonable timescale at all.

Agree with points on timing. However with respect to “…let alone for a new product like 3E”, I'm not sure when we are all going to drop the “new” tag for 3e.
It was launched in April 2006. How much grace can one vendor expect/purchase/get away with from the community?
Just because only a small handful of firms have managed to go live in the three years since the product release shouldn't mean we still call it “new”.

Let's wait until/if they actually go live until then we should (maybe) ignore Elite's marketing spin…. Let's nor forgot Elite has had a long history of 'selling' vapourware and delivering late and with limited scope, or not at all.

Utter Tosh?
Three months for a small firm? Yes; If it's a greenfield.
Mid-sized … 6 Months; fair enough.
Two years is OK for a firm like IM, given they are brownfield site, regardless of product.
There are many things to consider above and beyond the the obvious techie things that people ('knockers' especially) think about.
“Oooh, it's so easy, it's only a 'conversion'. Why does is take so long? My products better!”
Any good client firm and supplier will consider due dilligenge, international/multi-currency considerations, balance or transaction conversion, business impact, training (as in no-one with a legal qualification will ever turn up!), going concern considerations, going big-bang or delta and … Politics – right? no law firm has any? …
Blah, blah, etc etc.
Anyone with any idea about what it takes to do this type of thing knows what it takes to get it right… Planning, thought, much testing, careful consideration and time. Plus it's hard to move from what users know to something different.
So if clients are going live with products, then well done. Better than vapour or shelf ware.
Reasonable expectations are key; at present too many suppliers are looking for a quick win for the next quarters figures… and sod the client.
Given a happy client is the best sales person, those suppliers that take time and deliver properly for the clients longer term future will do better. As long as the supplier is stable and their owners let them do so.
Meanwhile the 'knockers' spend time posting as “Anonymous” rather than doing well by their clients.

Underlying this debate is the fact Elite probably launched 3E about a year too early – the background gossip is they were pressurised into doing this by the parent Thomson group. It's one of the disadvantages of being part of a large conglomerate: corporate policies (inevitably devised by soulless beancounters for whom the concept of creativity is an anathema) take priority over divisional concerns.
It will be interesting to see if the pending second-coming launch of the LexisNexis Visualfiles Manila/Streamline product (or 'SodaStream' as one of their competitors have cruelly christened it – now rumoured to be out on advanced beta testing at some sites) is allowed to mature before its release or else is rushed out to market to meet head office diktats.

I agree – it's time to drop the 'new' tag for 3E – you don't hear Aderant saying Golden Gate is new, although it is 10 months behind so perhaps that is why.
I'm not sure it's just the big vendors who rush to get a product out and then struggle to get firms live – just ask Boodle (2006), Collyer Bristow (2007), and Farrer (2008). All Aderant signings, all behind schedule for go live and this trying to implement 'proven' technology- I'm told one has actually given up and put it on hold until it works.

A long history of delivering late or not at all? A bit rich given that Elite have been for many years the largest (by a long way) and most independently awarded and recognised supplier of PMS systems to the global legal market. By no means perfect I'm sure, but I can't imagine any business remaining in that position for so long if this posters comments were factual. It was their position and reputation that made our decision to partner with Elite an easy one.
The ravings of a jaded ex-employee perhaps?

Readers with long memories will recall that some of the original Elite Enterprise UK implementations were also dogged with problems (mainly due to a shortage of people with the right skills in the UK) with some IT directors commenting the experience was such a white knuckle ride that they were never ever ever going to change PMS again. Elite will get over it – and the company makes so much money that Reuters will not drop it. As for ravings of jaded ex-employees – there's plenty of ex-employees out there but they didn't work for Elite

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