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UK firm Travers Smith selects BA Insight for enterprise search

BA Insight (www.BAInsight.com), a provider of agile information integration and enterprise search, announced today that UK-based law firm Travers Smith has selected BA Insight for enterprise search. The firm will layer BA Insight TotalView for Legal on top of Microsoft SharePoint, FAST, and multiple knowledge management systems including its OpenText document management system.

BA Insight (www.BAInsight.com), a provider of agile information integration and enterprise search, announced today that UK-based law firm Travers Smith has selected BA Insight for enterprise search. The firm will layer BA Insight TotalView for Legal on top of Microsoft SharePoint, FAST, and multiple knowledge management systems including its OpenText document management system to enable its lawyers quickly and easily to find and retrieve content from their entire corpus of information: including their practice management system, document management system, intranet and both internal and external knowledge bases.

“In recent years, the size of our document libraries had exploded, particularly with the storage of emails, and our old knowledge management system was no longer sophisticated enough to cope with the multiple silos of documents and information we had developed,” Rachel Woodburn, Head of Professional Support at Travers Smith said. “It is imperative that we arm our lawyers will the right tools to enable them to continue to deliver a first class service to our clients. TotalView for Legal will mean that we can spend less time searching for documents and information, and more time focusing on the needs of our clients.”

Travers Smith, a 150-year-old firm based in London, employs 275 lawyers. The Travers Smith team recently decided to make SharePoint and FAST its central platform for content sharing. In light of that, the firm performed an extensive review of enterprise search vendors, and even explored the possibility of developing its own search-based application, before narrowing the field down to BA Insight, Recommind and Autonomy, and ultimately deciding on BA Insight. “In the end, we felt that BA Insight had far and away the best Microsoft SharePoint and FAST integration,” said Ann Cant, IT Director at Travers Smith. “TotalView for Legal is also the most flexible and agile solution on the market, which means we can do a lot with it as our needs progress.”

3 replies on “UK firm Travers Smith selects BA Insight for enterprise search”

Many third party applications can integrate with SharePoint but when the search results do not produce the most relevant information it’s a problem. And what about searching for matters & expertise? I am sure BA Insight is a fine solution but there are better search based applications built from the ground up specifically to meet the unique needs of law firms, and the market speaks for itself.

As a knowledge manager, I can tell you that even the best SBA will not find a single matter if the underlying content structure is not set up effectively. Call me a skeptic – but the use of the word vendor “better” sounds like vendor vs vendor bitterness vs an attempt to educate the market.

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