Wolferstans drop Axxia & Winscribe in favour of DPS hosted solution
Plymouth-based Wolferstans Solicitors is the latest law firm to take advantage of a fully-managed hosted IT solution from DPS Software. Wolferstans selected DPS Software after a detailed and comprehensive tender process in which nine legal software suppliers were originally invited to participate.
Wolferstans currently comprises 120 staff and departments that specialise in various legal areas. The firm’s case management will now be conducted through DPS’s Outlook Office platform and applications with tailored workflows will be supplied to departments working in Conveyancing, Family Law, Personal Injury (Claimant & Defendant), Industrial Disease, Wills & Probate, Debt Recovery and Employment Law. One Office case management will be fully integrated with the DPS Cashier legal accounts package which will replace the firm’s current Lexis Nexis Axxia system. In addition Wolferstans will be switching out their current Winscribe digital dictation software in favour of DPS’s TeamTalk product.
“The suite of practice management software that DPS can offer represented the best overall package that we looked at during the tender process” says Alisa Willows, Managing Partner at Wolferstans. “The innovative case management integrated in to Microsoft Outlook will provide a powerful system but also an instantly recognisable and accessible environment for our staff.”
The Plymouth firm describe themselves as ‘second generation hosters’ in the sense they have previously taken advantage of a hosted infrastructure and were reviewing their options when coming to the end of a three year contract.
Comment: So is this the trend for the future with hosted/SaaS/cloud (choose your own term) environments? Select a supplier then after three years, turn them off and switch to a new provider if you are not happy? If it is, then legal IT vendors are going to have to ensure they deliver a far better quality of service and product support throughout the life-cycle of the contract than some of them have done so in the past – which can only be good news for their customers.