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Word Compare Myths Busted – Part 2 – you decide

Microsystems contribution to the Word Compare debate (see OR blog posting for Monday 7 November) seems to have stirred up some controversy – and here is Workshare's contribution…
 
We have of course been pointing out Word Compare’s shortfalls for years – check out this link from ‘way back’ in 2009 for some good questions to ask of Word http://www.workshare.com/community/blogs/workshare/archive/2009/06/09/will-office-2007-meet-your-comparison-needs.aspx
 
Whilst Microsystems guide highlights a few well-chosen gaps in Word Compare, and their subsequent band aids, several important components are still missing. This includes PDF to PDF, or Word to PDF comparisons and the ability to compare more than 2 documents at once. In fact we could list another 30+ items. I won’t, but you can find them all here http://www.workshare.com/collateral/researchstudies/2011-GoBeyondBasicComparison.pdf
 
If any firms are seriously considering native Word Compare we recommend that a detailed evaluation is done against your own unique requirements. All the 3rd party experts in document comparison will know from their experience that it only takes one missed change to put an entire case at risk and no one knows your documents better than you.
 
One of the ‘myths’ Microsystems raise is the well-known problem as they put it: “Word does not accurately track and present changes in: Tables, Headers/Footers, Footnotes and Table of Contents.”

Their answer though, avoids any real judgement when the ‘fact’ is that yes, Word isn’t that great at comparing these elements and tools like Workshare Professional do them very well. (Sample documents available on request). Microsystems seem to suggest that poor accuracy is something we can/should live with but our philosophy is to strive for the perfect redline.
 
Document Comparison is a fine art. We have dedicated twelve years of engineering time to constantly improve our redlines. This is what law firms require in return for their investment in us. A good example of this is our current efforts to resolve the collaboration workflow issues mentioned in Microsystems guide (experienced by all comparison tools right now). We’ll have our fix available shortly so customers can continue to enjoy the high accuracy, usability and feature rich product they expect.
 
We agree with Microsystems that the decision to upgrade or continue with technology is more than just bits and bytes. What they don’t understand (how could they?) is that productivity isn’t the primary benefit of document comparison. The #1 reason for document comparison in legal has been about managing risk and that is a critical element in any law firm’s decision making process.
 
For more information visit: More information Ensuring Accuracy in Document Collaboration and Comparison: Why Relying on Microsoft Word Isn't Enough
http://go.workshare.com/AccuracyWhyMSWordNotGoodEnough.html

2 replies on “Word Compare Myths Busted – Part 2 – you decide”

Very interesting reading. Once again, it is Microsystems who here clearly demonstrate their unrivalled understanding of the legal document production process. I think this supports what many law firm analysts are discovering for themselves: that native Word 2010 comparison (plus gap fillers) is a solution worthy of serious consideration. In fact, some law firms believe the comparison engine capability is superior to that of a leading 3rd party vendor. While not as feature rich, we have to ask the question, are all the whistles and bells really required?

The section in the Microsystems paper headed “Challenges Inherent with Third-Party Solutions” makes very interesting reading. Any law firms moving up to Office 2010 should consider those comments carefully. It is good to hear that Workshare is working to resolve these issues, but they are not correct in saying that it is a problem “experienced by all comparison tools right now”.
I think that Workshare's ability to compare more than 2 documents at a time is over-rated. If you truly need a multi-document comparison product, then Wordsensa fits the bill much better.
I agree with comment above; productivity is important, and the current way law firms work with third party products is dreadfully inefficient. Document corruptions (avoidance of) is also very important.

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