Wragge & Co LLP’s Finance, Insolvency, Recoveries and Sales Team (FIRST) has streamlined its systems and services with Linetime, a leading provider of case, practice, matter management and debt recovery software. FIRST advises mortgage lenders and financial institutions on all aspects of secured and unsecured recoveries work, from multi-million pound claims to mortgage repossessions. It wanted a combined case, matter and practice management system which could cater for both complex and volume instructions.
Following a competitive tender process, FIRST selected Liberate from Linetime. Adrienne Mansfield, FIRST general manager, said: “To maintain our current high level of client service we need to be as agile and efficient as possible. We wanted a system that supported the team’s technical expertise, enabled them to deliver consistently excellent client service and put us at the forefront of technological developments.”
With client service its priority, FIRST had a number of objectives for the project: to improve workflow, reporting and billing, to automate administrative tasks and to provide quality assurance. It also wanted a provider which understood the legal market and the challenges facing a busy legal team.
Ian Weatherall, FIRST partner, added: “Linetime demonstrated a flexible team approach and a case management system that could integrate data and processes with FIRST, and the rest of the firm, to increase productivity. Linetime has worked in partnership with us, working through the various options and queries to ensure we had the right solution for us and for our clients.”