Over three years has passed since the start of the pandemic, ushering in dramatic changes in working practices. Hybrid work has become the norm for many lawyers and law firms; lawyer attrition rates are on the rise; and a looming economic downturn is affecting pricing and profitability.
It has become more important than ever for law firms to leverage their data to ensure that fee-earners are working in the most efficient way, as well as doing their bit towards the firm’s ESG and D&I obligations. This survey will ascertain which business intelligence tools are most commonly used to track key performance indicators. It will highlight some of the challenges experienced by users, and the findings will help to form a picture as to what gaps need to be filled to help lawyers work at their optimal level.
