iManage announces 2023 growth figures and future plans

iManage today (13 March) announced that it added over 300 new logo customers in 2023. The company now serves more than 4000 customers across six continents. This global customer base includes more than 40% of Fortune 100 organisations and 80% of the AM Law 100.
iManage said that growth is driven by a continued shift to iManage Cloud, and that recurring revenue for iManage Cloud grew 36% year over year. Over 60% of the iManage customer base – nearly 2,400 customers – now work in iManage Cloud. iManage says that it now handles more than 11 billion documents and 11 petabytes of data for more than 430,000 users.
The Chicago-headquartered company said that the year ahead promises significant innovation around the iManage knowledge work platform, as it delivers advanced artificial intelligence services and capabilities across its platform. “iManage will deliver powerful new capabilities leveraging generative AI for solutions like information retrieval, contract summarisation, and email management – saving busy professionals time and enhancing productivity,” iManage said in a statement today.
“As we continue to grow and evolve, scaling our regional knowledge approach to the firm globally is challenging,” said Chris Kosek, senior manager application engineering & development at global law firm K&L Gates. “We’re excited about iManage Insight+ and seeing how we can adapt that to our needs.”
This year, iManage will unsurprisingly be devoting significant energy to its partnership with Microsoft, which is, more than ever, also a competitor. iManage in November also announced an integration with cloud-based workflow automation platform ServiceNow. The integration means that users can automatically incorporate iManage documents into ServiceNow workflows, which iManage says will play a pivotal role in expanding the iManage footprint.
“In 2023, iManage celebrated another remarkable year of helping organisations around the world to make knowledge work,” said Neil Araujo, iManage CEO and co-founder. “Our strategic partnership with Bain Capital helped propel the evolution of our modern, cloud native knowledge work platform, allowing us to better address our customers’ needs even as the knowledge work industry evolves at an unprecedented pace. As 2024 unfolds, our dedication to people, innovation, and operational maturity remains steadfast, and we look forward to another year filled with fresh avenues for growth and opportunity.”