Intapp’s company briefing at ILTACON 2025 last week homed in on three areas of note: the company’s ability to support and leverage AI across the entire lifecycle of a law firm; its new release of Intapp Time Horizon, incorporating GenAI functionality; and the growing gap between on premises and cloud capabilities.
Opening the briefing, vice president of the legal industry vertical at Intapp, Laura Saklad, said that in speaking to law firms, the challenge was how to turn data into valuable insights. Firms are a complex ecosystem, and Saklad said that Intapp is helping to bring their data together as they explore what AI means, from helping with pursuing business to billing and collections, commenting: “Our software is uniquely positioned to support the entire lifecycle. Every point is an opportunity to gain or lose competitive advantage.”
Competition among vendors to be ‘the platform’ is fierce but Intapp has broad and deep penetration across the business of law and is still flying below the radar on its document management system capability: if you missed Legal IT Insider’s DMS report, take a look – our author Neil Cameron said: “Intapp has the potential to significantly reshape the DMS market by fundamentally changing how firms think about document management––not as a separate system but as an integrated component of matter lifecycle management.”
Intapp used ILTACON 2025 as a forum to launch its new timekeeping release, Horizon, and head of the time solutions business, Chris Kraft, was in Washington to talk about the new enhancements.
Kraft said that over the past year, Intapp has been modernising its time solution, commenting: “Today we have 225k daily users of Time and $150bn annual billings through Time,” adding, “We take it very seriously. We could just rest on our success, but we want to continue to lead the market.”
Resting on success isn’t really an option: time capture and outside counsel guidelines compliance were huge topics at ILTACON and Intapp will be more than aware of Aderant’s very recent acquisition of Hercules AI (bolstering its Onyx OCG compliance capability) and Elite’s earlier launch of Validate, meaning they both have time keeping and OCG compliance within their solutions.
Kraft was bullish that Horizon will transform time. Key features include ‘quick add’ – a notepad that fee-earners can use to quickly note (including by dictation) what they have spent time on, and AI will parse that into a time entry.
Compliance updates include being able to look at duplicate items or work that stems from one activity and easily merge them. Kraft said: “Millions of dollars get caught in rejection cycles: we’ve made it easier so you can use AI to correct or rewrite narratives so that when you submit a bill it is less likely to get rejected.”
Intapp has embedded a GenAI chatbot that can help fee-earners to generate data – including visual data such as graphs – to help lawyers self-serve and teams be more effectively managed. Kraft said: “I don’t think anyone is doing this. And it’s all available on a mobile device.” This is currently in an early adopter stage and will be available in November.
A feature that impressed the audience was the ability to ask Siri to record a time entry, whether you are at your desktop or travelling, and it syncs automatically. Kraft said: “All these things make it easier and faster – we will continue to personalise timekeeping using features that are important to you.”
It is no wonder that capturing lost time is such a hot battle ground for vendors – in these days of wondering where and how you can demonstrate ROI, it can make the difference to recovering millions of dollars of revenue annually.
While the company update was billed as providing real-world client insights, that wasn’t the case, and neither was there really time for it, but two clients that participated in the Intapp Time Horizon release early adopter program – Clyde & Co and Vorys – were quoted in the press release.
Andrew Coyne, manager of legal systems at Clyde & Co said: “The quick add capability appeals to our lawyers because it lets them use AI and dictation to enter time. We have seen it ease the burden of time entry, and we look forward to the continued roll out of additional and enhanced functionality in Intapp Time.”
“The Intapp Time Horizon release is very intuitive and won’t require us to retrain our lawyers,” said Brian Donato, CIO at Vorys. “Our users really like the quick add functionality, the ability to use AI to create narratives, and the ability to group activities in the activity stream.”
While there were other product updates from Intapp led by client experience director Alex Pothier, one of the overriding takeaways was the widening gap between Intapp’s cloud and on premises capabilities. Earlier this year, Intapp announced that it would not be investing any more R&D or making any updates to its on-premises solutions. Kraft and VP of legal industry sales, Brent Bourque, reiterated that the gap is bigger than ever. Bourque said: “We’ll support [on prem] but we have to invest in cloud, and we’re making a massive investment in AI in the cloud.” 80% of Time customers are now in the cloud, Intapp said at the meeting. If customers are still looking for a business case to move to the cloud, the gap is looking more compelling than ever.